All returns must be booked in prior to being returned back to Orbit
Requests to be in writing and will be handled by our Returns Dept.
Procedures which will take place;
Faulty Goods
Proof of purchase will be required i.e.; Orbit Invoice Number or Customer Order Number
If authorised you will receive a returns form from the returns department with a reference number which will relate to your return throughout. Goods to be returned for inspection at the customers cost until a decision is made upon receipt of goods regarding the fault with the item
Goods would be automatically repaired if possible, not credited or replaced.
Garments that have been embroidered or customised in any way will not be accepted under any circumstances.
Garments that are heavily stained or offensive in any way will not be accepted
A copy of our returns authorisation form must be returned with the goods
Goods no longer required or Ordered in error
Proof of purchase will be required i.e.; Orbit Invoice Number or Customer Order Number
If authorised you will receive a returns form from the returns department with a reference number which will relate to your return throughout. Goods to be returned in their original state and packaging at the customer's cost.
Garments that have been embroidered or customised in any way will not be accepted under any circumstances.
Garments that are heavily stained or offensive in any way will not be accepted
A 20% handling charge may apply
Incorrect goods
Customer must advise of incorrect delivery within 7 days from receipt of goods.
Goods to be returned in their original state and packaging.
Garments that have been embroidered or customised in any way will not be accepted under any circumstances.
Garments that are heavily stained or offensive in any way will not be accepted
